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A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- 当员工自由地分享想法和担忧时,就会形成开放的沟通,从而带来更好的关怀、质量和服务。
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Savings Arrive on Wheels
急诊科职员使用带轮子的笔记本电脑来收集成员签名,而不是纸质的登记表,这节省了超过8.8万美元的纸张和复印费用。
- Leaving old tools behind and embracing new technology leads to savings and efficiency.
- By using laptops on wheels, the team saved $88,000 in paper records, copying, ink, paper and scanning.
Fistulas May Save a Fist Full of Dollars
Georgia’s regional nephrology team cut the time dialysis patients spent on chest catheters by 13 percent.
- Dialysis patients with a fistula in their forearm have lower infection rates than those who use chest catheters.
- Educating patients about the benefits of a fistula versus a catheter to deliver the dialysis
Teamwork Keeps Inventory in Check
This pharmacy team reduced the cost of expired medications by 90 percent after partnering with data specialists to identify and remove outdated drugs from the shelf.
- Keeping outdated medications in stock is a waste of money and a potential safety hazard if dispensed to patients.
- Unit-based team members worked with pharmacy analysts to identify slow moving medications and monitored the inventory to avoid over-stocking them.
How to Boost Team Morale
改进的工作流程和协调能力可以帮助人手不足的遥测团队减少加班,并安排一名注册护士在休息时顶替他们,提高员工士气。
- 加班成本会减少部门预算,过度工作的员工更有可能工伤。
- Scheduling a relief RN to cover staff members on break, reducing the frequency of missed breaks
Raise Awareness to Reduce Costs
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
- 通过教育成员了解他们的护理选择,我们减少了对昂贵的外部提供者的依赖,改善了服务和获取渠道,确保患者在正确的时间获得正确的护理。
- Team members analyzed claims data for the 20 patients who had the highest number of Emergency Department visits
Costco and Goldilocks Inspire Savings
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.
- By ordering the right amount of drugs, the pharmacy saved money and helped keep KP affordable for our members.
- Working with pharmacists to better manage the ordering of specialty drugs
Team Works Out New Gym
这个UBT从与少数代表开会到包括整个团队,这帮助它完成了一个主要的项目。
- Getting everyone involved in team projects leads to improved results and more buy-in from UBT members.
- Including the entire department in UBT meetings, projects and decisions
Oversight Reduces Scanning Errors
This team ensured accuracy in scanned documents by educating team mates and openly learning from mistakes.
- Document errors can lead to problems with quality and service.
- In-service to demonstrate proper scanning workflow
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
- A welcoming environment builds loyalty in KP.
- Teaching everyone the importance of welcoming new members
Reduce Stock of On-Hands
Purging its excess supply of rarely used pharmaceuticals helped this team keep costs under control.
- Spending money on little-used items is not effective.
- Working with providers to reduce costs and quantities of meds