Find a practice to try with your team
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Taking a Closer Look
A Vision Essentials Optical Center team figured out ways to reduce the prescription glasses redo rate.
- Reducing the redo rate for prescription glasses benefits employees and patients in terms of money and time.
- Coaching employees on new HealthConnect protocols and collaborating with other teams
Let’s Talk About Copayments
Copay collection went up after this Admitting team learned about resources available to member who have trouble paying their bills.
- Patient copayments are one of several sources of revenue that affect Kaiser Permanente's bottom line and enable us to provide high-quality health care and pay workers’ wages.
- Educating and training staff about financial help available to members
Saving Money One Needle at a Time
Phlebotomists saved money after seeing that standard needles can be just as effective as a butterfly needles and costs less.
- Keeping costs down helps keep Kaiser Permanente affordable for members and patients
- Phlebotomists self-monitoring butterfly needle usage
Driving for More Efficient Routes
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
- Teams members need to communicate well with each other in order to solve problems, improve performance and have a great workplace.
- Diversify communication methods
Strategic Scheduling of Anesthesia
Team increased percentage of anesthesia cases on days physicians are scheduled and saved $113,000 in 10 months.
- Optimizing the time and unique skills of doctors and nurses keeps KP affordable
- UBT增加了签约医生安排的麻醉病例的比例——每周4天,而不是5天。
Staff Buddies Up to Inform Patients
Positive patient responses for staff communications increased 17 percent for the department in three months.
- 当被告知等待时间和延误时间时,患者表示感谢,这体现了对他们时间的尊重,缓解了焦虑。
- Schedulers and receptionists from two clinics paired up for one-hour shifts during predictably busy times to keep patients informed about wait times.
Speedy Slides Boost Service
On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.
- 医生依靠对切片的分析来诊断和治疗患者。
- The team used a visual display board that helped it track turnaround times.
Stopping the Line for Safety
Errors drop significantly as team improved its process and culture.
- 沟通不畅造成了全国60%以上的用药失误,并大大增加了患者的并发症或死亡。
- Radiologic technologists are asked to speak up immediately and “stop the line” if they encounter any deviation from workflow or a risk to patient safety.
Putting Patients on the Fast Track
After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.
- The length of stay exceeded national benchmarks — patients were waiting up to three hours with minor injuries that required a short amount of physician time.
- 该团队使用紧急情况严重指数(ESI)定义了紧急分诊,并在部门前部建立了快速通道区域。
Create Surgery Wait List
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
- Plastic and Reconstructive Surgery patients were complaining about the wait for surgery, and the backlog prevented the scheduling of emergency surgeries.
- Created a wait list and called patients in order when there was an opening for surgery, so the process was fair to all patients.
Pharmacy Cuts Wait Times
Pharmacy team fills 89 percent of prescriptions in 15 minutes, and improves patient satisfaction scores 5.7 percent in one year.
- Backups in workflow contribute to long patient wait times and low patient satisfaction scores.
- A pharmacist now continually monitors incoming same-day prescriptions, and moves them ahead of the line to be processed immediately.
Questionnaire Shaves Wait Time
Patient wait times after gastrointestinal procedure reduced 18 minutes.
- 从沮丧和不尊重的感觉到感染风险的增加,让患者等待会产生负面后果。
- Create a questionnaire to hand patients at check-in, and train staff on new process.