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Physicians Combat Pandemic-Related Stress
A multipronged, results-oriented campaign centered around joy in work increased physician involvement in unit-based teams.
- When at risk for burnout, physicians can deepen job satisfaction by engaging in performance improvement with their teams, all while contributing their unique perspective to workplace issues.
- Showcasing small successes on one unit-based team encourages physician involvement in performance improvement efforts
Saving Money Through Prescriptions
Pharmacy UBT reduced the number of high-cost prescriptions filled outside KP pharmacies and saved over $108,000 in 2021.
- When health plan members use KP pharmacies, the cost is lower for them and for the organization.
- 团队成员联系了Kaiser Permanente在KP药店外开处方的患者,并解释了在KP内订购药物的好处。
Ensuring Patients’ Wishes in Times of Need
在3个月内完成预先指示的患者数量从20%增加到80%。
- Advance directives give patients a say in their care plan while they can make informed decisions and help make their choices known to family members and their doctor.
- Creating a process for medical assistants to verify, update and offer information about advance care directives to radiation oncology patients
Flower Power Reduces Injuries
This team reduced the risk of trips and falls by identifying the safest spot for rolling chairs in exam rooms.
- Keeping workers safe and healthy means they can be there for their patients, families and communities.
- Placing a flower-shaped decal on the floor to indicate where to place rolling chairs in exam rooms
Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
- 电子邮件为患者提供及时的预约信息,增强我们提供安全、实惠、方便的优质护理和服务的能力。
- Tracking the number of paper envelopes mailed to patients
Stress-free Service Soothes the Sleepless
以病人为中心的运送物资的方法能使工作顺利完成。
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Pharmacy Helps Patients Get Mammograms
The team worked with Imaging department staff to identify patients overdue for breast cancer screenings and to help fast-track their mammogram appointments.
- Preventive screenings are important to detect disease early, when treatment is most effective.
- Checking patients’ electronic medical records to identify those due for breast cancer screenings
Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
- Documenting and tracking the time to process tissue specimens
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- 当员工自由地分享想法和担忧时,就会形成开放的沟通,从而带来更好的关怀、质量和服务。
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Savings Arrive on Wheels
Emergency Department clerks saved more than $88,000 in paper and copying costs by switching to laptop computers on wheels to gather member signatures instead of paper registration forms.
- Leaving old tools behind and embracing new technology leads to savings and efficiency.
- By using laptops on wheels, the team saved $88,000 in paper records, copying, ink, paper and scanning.
Teamwork Keeps Inventory in Check
在与数据专家合作确定过期药物并将其从货架上移除后,该药房团队将过期药物的成本降低了90%。
- Keeping outdated medications in stock is a waste of money and a potential safety hazard if dispensed to patients.
- Unit-based team members worked with pharmacy analysts to identify slow moving medications and monitored the inventory to avoid over-stocking them.