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How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
使用搜索功能有困难?看看这段短视频,帮助你像专业人士一样搜索!
How to Find the Tools on the LMP Website
需要找到一个清单,模板或谜题?不知道从哪里开始?看看这个短视频,只需点击几下,就可以在LMP网站上找到你需要的工具。
Ensuring Patients’ Wishes in Times of Need
在3个月内完成预先指示的患者数量从20%增加到80%。
- Advance directives give patients a say in their care plan while they can make informed decisions and help make their choices known to family members and their doctor.
- Creating a process for medical assistants to verify, update and offer information about advance care directives to radiation oncology patients
Raise Awareness to Reduce Costs
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
- 通过教育成员了解他们的护理选择,我们减少了对昂贵的外部提供者的依赖,改善了服务和获取渠道,确保患者在正确的时间获得正确的护理。
- Team members analyzed claims data for the 20 patients who had the highest number of Emergency Department visits
Oversight Reduces Scanning Errors
This team ensured accuracy in scanned documents by educating team mates and openly learning from mistakes.
- Document errors can lead to problems with quality and service.
- In-service to demonstrate proper scanning workflow
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
- A welcoming environment builds loyalty in KP.
- Teaching everyone the importance of welcoming new members
Stretch to Workplace Safety
Materials Management team drastically reduced workplace injuries when it involved the whole team in healthy prevention strategies, including start-of-shift stretches.
- On-the-job injuries are preventable and costly.
- Adding a stretch routine to daily morning huddles
Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
- No-shows adversely affect care and the entire lab.
- Dividing reminder calls among several staffers
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
- Missing lab orders cost money and are frustrating for patients and employees alike.
- Assigning a point person to coordinate orders across departments
Helping Patients Pay for the Care They Need
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
- In-need patients can quality for charity care programs.
- Standardizing note-taking styles to ensure consistency
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items
Fully Stocked for Less Money
该团队通过使用计算机电子表格来跟踪库存和减少浪费,从而节省了数千美元。
- 高效的库存流程可以节省资金,减少挫折。
- Creating electronic record-keeping system