Team-Tested Practices

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4 health care workers wearing blue scrubs in a busy emergency room hallway

Nurses need to avoid distractions in order to give their full attention to patients.

When Teams Come Together, Good Things Happen

急诊科的护士工作节奏很快,需要保持专注。不断的干扰会影响病人的护理。位于美国西北部的Sunnyside医疗中心的护士们意识到,他们经常被检测结果通知的实验室打断。护士与实验室工作人员一起解决这个问题。通过一系列变更测试,它们简化了非紧急测试结果的通知。其结果是:更少的干扰,每个月节省5个小时。

Here's What Worked

  • Using secure chat instead of phone calls or a voice-controlled, wearable communication device to notify nurses about non-urgent lab results
  • Welcoming Emergency Department staff to the lab to meet colleagues, see processes and explain testing systems to help foster relationships and a better understanding of the work
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