当我们帮助Kaiser Permanente的会员增长时，我们也帮助KP更加强大，我们的工作更加稳定。增加KP会员的最好方法之一是为我们服务的每一个成员提供优质的服务，特别是在新成员与Kaiser Permanente的第一次互动期间。这里有一些提高会员体验和让新会员长期留在KP的方法。在新成员第一次访问时，让整个团队都参与进来，为他们提供“哇”的体验。

1. Use tools like the New Member Identifier in Kaiser Permanente HealthConnect® to flag new members and give them a little extra TLC during their visit.
2. Provide new members with information packets (with, for example, important phone numbers, a facility map, pharmacy hours) that will help them access all of KP’s services.
3. Make every member’s visit special with a warm welcome. Take time to answer questions about KP, or even offer a mini-tour of the facility before or after an appointment.
4. Follow up on first visits with a thank-you card or survey to find out how the visit went and how it could be improved.
5. Sign members up for kp.org while they are waiting in the reception area or exam room. Take time to explain the benefits of using kp.org—for instance, the ability to refi prescriptions by mail or manage a child’s care online.
6. Create a friendly competition in your department to see how many members a staffer can get to try mail-order refill or KP.org.
7. 使用服务改进工具来帮助你的团队与成员建立联系。请向您的UBT顾问或区域LMP理事会咨询建议。
8. 通过与您的团队合作，减少成员必须等待预约的时间，从而改善对KP服务的访问。
9. Help new members get to know their care providers by providing a physician biography or a brief introduction about the nurse or pharmacist they will be seeing that day.