UBTs use a performance improvement method called the Rapid Improvement Model (RIM+). It’s a quick way of improving work processes that allows teams to make a small change, test and evaluate it, and then adopt it if it works — or reject it if it doesn’t.
Use these three questions to guide your team’s efforts to improve quality, service and affordability, and to make your department a great place to work:
- What are we trying to accomplish?Clarify the improvements your team wants to make and define how you want to change. Be specific.
- 我们怎么知道改变就是改进呢?Identify what you will measure to make sure you know whether the change you make is truly an improvement.
- What changes will help us improve?What options are most likely to work? What do we think is a good idea? What have other people done? Keep objectives in mind. Use the team’s knowledge and experience as a guide.
Visit theUse of Tools toolkitto learn more.
Small tests of change
计划-执行-学习-行动(PDSA)循环是快速改进模型的一部分。它允许团队在小范围内快速测试变更。我们鼓励冒险，失败也没关系，因为团队可以从中吸取教训。
The steps are:
- Plan:Plan the test or observation, including how you’ll collect data.
- Do:Try out the test on a small scale.
- Study:Set aside time to analyze the data and study the results.
- Act:基于团队成员从测试中学到的内容来细化变更。
Then start preparing a plan for the next test!
Other performance improvement tools
In addition to PDSAs, there are a diversity of performance improvement tools — process maps, fishbone diagrams and more — that can help teams understand what’s not working about their team processes and which are the best ideas for improving them. TheHow-To Guide on performance improvementis a great place to start exploring performance improvement tools that go beyond PDSAs.
Consensus decision making and interest-based problem solving
In the course of doing performance improvement work, team members use specific methods to help them make decisions and understand one another’s point of view.
团队使用共识决策来决定诸如团队将处理哪个项目以及哪个改进想法将首先被测试之类的事情。共识是群体决策的一种形式，经常用于协同工作。因为每个人都讨论要决定的问题，小组受益于所有成员的知识和经验。当团队中的每个成员都支持这个决定时，就会产生共识。
Interest-based problem solvingis a process that addresses individual and group differences. Participants work together to reach agreement by sharing information and remaining creative and flexible, rather than by taking adversarial positions.
The four steps to interest-based problem solving are:
- define the problem
- determine interests
- develop options
- select a solution
Visit the2022世界杯赛程安排 to learn more about consensus decision making and interest-based problem solving.